Privacy Policy
Neuro On Call, PLLC respects your privacy and is committed to protecting the personal and health information entrusted to us. This Website Privacy Policy explains what information we may collect through our website, how we use and disclose it, and the choices available to you.
This policy applies to information collected through [www.neurooncall.org] (http://www.neurooncall.org) and our public website services.
This Website Privacy Policy does not replace our HIPAA Notice of Privacy Practices. The Notice of Privacy Practices explains how we may use and disclose protected health information in connection with treatment, payment, and healthcare operations.
Information We May Collect:
We may collect information that you voluntarily provide when you:
* Request or schedule an appointment
* Complete an online form
* Contact us by telephone, email, text message, or secure portal message
* Register for or use the patient portal
* Submit demographic, insurance, or payment information
* Request a prescription or medication authorization
* Receive telehealth or other healthcare services
* Communicate with us about treatment, billing, testing, referrals, or administrative matters
Depending on your interaction with us, this information may include:
Name and date of birth
Mailing and email addresses
Telephone number
Emergency-contact information
Insurance and billing information
Appointment information
Health history and symptoms
Diagnoses and medications
Allergies and prior medication reactions
Laboratory and imaging results
Medical records
Prescription and prior-authorization information
Communications with Neuro On Call
Do not send detailed medical information through ordinary email, social media, or general website contact forms. Use the secure patient portal for private questions involving your health, treatment, prescriptions, test results, or medical records.
Squarespace
Our public website is hosted through Squarespace.
Squarespace may process information needed to display, operate, secure, and maintain the website. This may include Internet Protocol addresses, browser information, device information, cookies, website activity, diagnostic information, and information submitted through Squarespace website forms.
Do not submit detailed medical information through a general Squarespace contact form.
Information processed directly by Squarespace is also subject to Squarespace's applicable privacy terms.
Website and Device Information
When you visit our website, certain technical information may be collected automatically. This may include:
Internet Protocol address
Browser and device type
Operating system
Pages viewed
Links or buttons selected
Date and time of access
Referring website or advertising source
Approximate geographic location
Cookie or device identifiers
Website performance and error information
This information may be collected through cookies, pixels, analytics services, server logs, and similar technologies.
Google Analytics
We may use Google Analytics to understand general website traffic and performance.
Google Analytics may collect information such as:
Pages viewed
Time spent on the website
General referral source
Browser and device information
Approximate geographic region
Internet Protocol address
Cookie and device identifiers
Website interactions
We use this information to understand how visitors find and use the website, identify technical problems, and improve website performance.
We do not intentionally use Google Analytics to collect patient names, medical-record information, prescription information, portal messages, or information entered into clinical forms.
Google may process information according to its own privacy policy and analytics terms. You may limit Google Analytics through your browser settings or Google's available privacy tools.
Meta Pixel
We may use Meta Pixel on certain public website pages to measure advertising performance and understand how visitors interact with our website.
Meta Pixel may collect or receive information such as:
Website pages viewed
Links or buttons selected
Advertising interactions
Browser and device information
Internet Protocol address
Cookie or device identifiers
Referral information
Meta may use information according to its own terms and privacy policy.
We do not intentionally use Meta Pixel to collect patient-portal activity, medical records, prescription information, information entered into clinical forms, or private communications with Neuro On Call.
Because state privacy laws may define advertising-related disclosures as "sharing" even when no money is exchanged, certain uses of Meta Pixel may be considered sharing for targeted advertising under applicable law.
Where required by law, visitors may use our available cookie controls or contact us to request that advertising cookies be limited.
Cookies and Your Choices
Cookies are small files stored on a browser or device. They may help operate the website, remember preferences, maintain security, measure website performance, and evaluate advertising.
You may use our available cookie controls or adjust your browser settings to block or delete cookies. Blocking some cookies may affect website functions.
You may also use privacy controls offered by Google, Meta, and your web browser.
Zocdoc
We may use Zocdoc for appointment discovery, scheduling, registration, reminders, and related patient communications.
Information submitted through Zocdoc may include:
Name and contact information
Date of birth
Appointment information
Insurance information
Reason for the appointment
Registration information
Communications related to scheduling
Information submitted directly to Zocdoc is also governed by Zocdoc's privacy policy and terms.
CharmHealth
We use CharmHealth for healthcare and administrative functions, which may include:
Electronic health records
Patient registration
Secure portal communication
Telehealth visits
Clinical documentation
Scheduling
Billing and insurance
Electronic prescribing
Laboratory and imaging information
Medical-record exchange
Treatment coordination
Information maintained through CharmHealth may include protected health information. This information is handled according to HIPAA, applicable state law, our Notice of Privacy Practices, and applicable agreements with CharmHealth.
CoverMyMeds
We may use CoverMyMeds to prepare, submit, and manage medication prior-authorization requests.
Information processed through CoverMyMeds may include:
Patient identifying information
Contact information
Insurance information
Pharmacy benefit information
Prescription information
Diagnosis information
Medication history
Clinical documentation
Prior-authorization status
This information may be shared with health plans, pharmacy benefit managers, pharmacies, prescribers, and other parties involved in processing the medication request.
Forus
We may use Forus to prepare, submit, track, or manage prior-authorization requests and related administrative work.
Information processed through Forus may include:
Patient identifying information
Contact information
Insurance information
Requested medications, tests, procedures, or services
Diagnosis information
Medical documentation
Ordering-provider information
Prior-authorization status
Information may be shared with health plans, pharmacy benefit managers, healthcare providers, and other organizations involved in reviewing or processing an authorization request.
How We Use Information
We may use information to:
Respond to questions and appointment requests
Verify identity and contact information
Determine whether services are available in the patient's location
Schedule and provide healthcare services
Maintain medical and administrative records
Process payments and insurance claims
Obtain prior authorization for medications and services
Send appointment, billing, prescription, and service-related communications
Coordinate care with pharmacies, laboratories, imaging centers, health plans, and other healthcare providers
Review and respond to patient-portal messages
Maintain and improve website performance
Measure general advertising performance
Protect patients, visitors, staff, and clinic systems
Prevent fraud, misuse, and security threats
Comply with healthcare, licensing, insurance, and legal requirements
Protected health information is used and disclosed as described in our HIPAA Notice of Privacy Practices.
How Information May Be Shared
We may disclose information to organizations that assist with treatment, payment, healthcare operations, website services, and clinic administration.
Depending on the service requested, these organizations may include:
Healthcare providers involved in your care
Pharmacies
Laboratories and imaging centers
Health plans and pharmacy benefit managers
Billing and claims services
Electronic health record providers
Patient-portal and telehealth providers
Appointment-scheduling services
Payment processors
Prescription and prior-authorization services
Website hosting and technical-support services
Analytics and advertising providers
Professional advisers
Government agencies and regulatory authorities
Law enforcement when disclosure is required or permitted by law
These service providers may include Squarespace, Google Analytics, Meta Pixel, Zocdoc, CharmHealth, CoverMyMeds, and Forus.
Protected health information is disclosed only as permitted by HIPAA, applicable state law, our Notice of Privacy Practices, patient authorization, or another lawful basis.
Sale and Sharing of Information
We do not sell protected health information.
We do not exchange personal information for money.
We do not sell or disclose mobile telephone numbers, text-message consent records, or SMS opt-in information to third parties for their own marketing purposes.
Our use of analytics or advertising technologies may be considered "sharing," targeted advertising, or cross-context behavioral advertising under certain state privacy laws, even when no money is exchanged.
Where applicable, you may request to opt out of such advertising-related sharing by using available cookie controls or contacting us.
Outside Websites and Services
Our website may contain links to services operated by other organizations, including:
Zocdoc
CharmHealth
CoverMyMeds
Forus
Pharmacies
Laboratories
Imaging centers
Payment processors
Social media platforms
Other healthcare resources
Information submitted directly to an outside service may be governed by that organization's privacy policy and terms in addition to applicable healthcare privacy laws.
Neuro On Call does not control and is not responsible for the privacy practices, security, availability, or content of outside services.
Review an outside service's privacy policy before submitting information.
Children and Adolescent Patients
Neuro On Call generally provides clinical services to patients age 14 and older.
A parent, legal guardian, or other authorized representative may be required to consent to treatment or manage certain information for a patient under age 18, depending on applicable state law.
This public website is not designed to collect personal information directly from children under age 13 without authorization from a parent or legal guardian.
If you believe a child under age 13 submitted personal information without appropriate authorization, contact us so we can review the matter.
Information Security
We use reasonable administrative, physical, and technical safeguards intended to protect personal and health information.
Safeguards may include:
Secure electronic health records
Access controls
Authentication measures
Encryption
Staff training
Secure communication systems
Vendor agreements
Monitoring and security procedures
No website, email service, wireless network, electronic transmission, or storage system can be guaranteed to be completely secure.
If you believe information submitted to Neuro On Call may have been accessed or disclosed improperly, contact us promptly.
Data Retention
We retain personal information for as long as reasonably necessary to:
Provide healthcare and administrative services
Maintain medical and business records
Process billing and insurance
Complete prior authorizations
Resolve disputes
Meet contractual obligations
Comply with healthcare, licensing, tax, insurance, and legal requirements
Medical records are retained according to applicable federal and state record-retention laws.
Your Privacy Rights
Depending on the type of information and applicable law, you may have the right to:
Request access to or a copy of your information
Ask us to correct inaccurate information
Request confidential communications
Request limits on certain uses or disclosures
Request a record of certain disclosures
Request deletion of certain nonmedical website information
Withdraw a prior authorization when permitted by law
Request to opt out of certain advertising-related sharing
File a privacy complaint without retaliation
Some requests may be limited by medical-record laws, healthcare documentation requirements, record-retention rules, insurance obligations, legal requirements, or other permitted exceptions.
Requests involving medical records or protected health information should be submitted through the secure patient portal or directed to our privacy contact.
We may need to verify your identity before processing a privacy request.
Email and Text Communications
Email and text messages may not always be secure.
By providing your contact information, you authorize Neuro On Call to contact you about:
Appointments
Billing and insurance
Prescriptions
Prior authorizations
Test results
Referrals
Portal messages
Other matters related to your care
Message and data rates may apply.
You may opt out of nonessential text messages by replying STOP. Opting out may limit our ability to send reminders and other helpful updates, but it will not affect your right to receive care.
Do not use email, text messages, website forms, or the patient portal for emergencies.
Medical Emergencies
Neuro On Call does not provide emergency medical services.
The website, email, text messaging, and patient portal are not monitored continuously.
Call 911 or go to the nearest emergency department if you experience sudden weakness, facial drooping, trouble speaking, loss of vision, a severe headache that begins suddenly, a first or prolonged seizure, loss of consciousness, severe confusion, or another possible emergency.
Do not wait for a response from Neuro On Call before seeking emergency care.
Changes to This Policy
We may update this policy when our services, vendors, technology, or legal obligations change.
The revised policy will be posted on this page with an updated effective date.
Changes apply to information collected after the revised policy becomes effective unless otherwise required by law.
Contact Us
Questions, privacy concerns, and requests involving your information may be directed to:
Neuro On Call, PLLC
Attn: Privacy Officer
15614 Huebner Road
Suite 110, #1059
San Antonio, Texas 78248
Telephone: (210) 775-0390
Email: info@neurooncall.org
Website: www.neurooncall.org
For private medical questions or medical-record requests, use the secure patient portal.
If you believe your HIPAA privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
Neuro On Call will not retaliate against you for filing a privacy complaint.